This meeting's purpose is to discuss getting rid of several aging mainframe printers, and you'd think it wouldn't be a tough sell. But one manager insists he needs those green-bar reports. Read More 
Sure, that must be it
This user's phone goes silent, so he contacts the help desk and a trouble ticket is created. A few days later, the phone is still dead -- but the ticket is closed. Read More 
Blackout? What blackout?
Flashback to August 2003, when the biggest blackout in American history strikes the northeast U.S. But for this IT pilot fish, it's all under control.
Read More 
And what better way to find out?
This pilot fish is leaving his dentist's office after a particularly traumatic root canal when his BlackBerry vibrates. The message from his recently laid-off boss: "Check your e-mail when you get a chance." Read More 
How not to save money
Netadmin pilot fish is called to a branch office of this law firm to fix a problem with a big, fast, pricey network printer. The reported problem: A user was printing labels when the printer just stopped working. Read More 
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