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We’re only human: Vulnerability, machines set to disrupt sales jobs

Human frailty advances sales world robot reboot

Your IT dollars at work...and play

This pilot fish and 11 of his co-workers are being taken out to dinner by a very big IT vendor -- and fish and his boss, who both know fine wines, get to select the drinks. How could this possibly go wrong?

11 hacker keyboard user laptop

7 tips to turn threat data into true threat intelligence

Threat intelligence can be your best friend or your worst enemy. Here are some tips to make sure you are making the most of it.

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Why a WWDC 2017 reveal for iPhone 8 is possible

So many big changes in the hardware and the operating system -- where else will Apple recruit the developers it needs?

Just this once, maybe proofreading IS a good idea

Pilot fish works on the IT help desk at a hospital run by a religious organization, but he helpfully proofreads the hospital's intranet, too. The biggest repeat offer when it comes to typos: Food Services.

customer

Who are your customers?

You think you know, but it can be trickier to determine than we tend to think. Here’s some guidance.

Options: Carrot. Stick. Trust. Guess what works?

Consultant pilot fish is getting bored with his current project, but the client has a hot new project planned and would love fish on the team. Just one problem: He'll need training to learn the new technology.

Android App Diet

I went on an Android app diet, and I've never felt better

I'm not sure how to tell you this, buddy, but you're starting to look a little bloated.

How about Mute 101 for everyone?

This help desk tech is sure the user he's trying to help on the phone is clueless -- and he's probably right. But it turns out that user isn't alone.

winkel triple projection world map

Mapping: Disruption ahead!

What3Words brilliantly streamlines mapping but will require oversight if it becomes a government standard.

risk

Getting buy-in to combat risk

A risk council with stakeholders from across the company could be an effective way to get needed resources to mitigate the worst security risks.

Internationalization, REDEFINED!

This company develops embedded systems, and all the user-facing text is internationalized, but not the diagnostics. Then a new owner wants that to be translated too -- within the next two weeks.

Citibank credit card with an EMV chip

Why do merchants let their payment processors get away with so much?

For decades, merchants have signed agreements that force them to blindly trust their processors, to a degree they would tolerate in practically no other business relationship.

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Why Twitter's new anti-harassment tools will fail

Twitter's new policies won't solve the harassment problem, and they'll ruin engagement, too.

Missed it by THAT much

It's just about Y2k time, and this pilot fish is assigned to a college's accounting department, where he has lots of duties that include one very taxing responsibility: uploading 1099 data every year to the IRS.

cyber crime

Balancing security and convenience on your Android phone

Improving security on your smartphone is generally accompanied by a sacrifice of speed or convenience. Here are a few choices that everyone needs to make in their search for an acceptable compromise.

ali

Apple: Tuning out cynicism since 1976

Apple is in a fantastic position. Tune out the cynicism to see how great its position is.

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Does Apple need to reinvent the iPhone?

Apple recently revealed that the iPhone 7 and 7 Plus were instant bestsellers. So, what does this mean for the future of the “boring” iPhone?

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