Unified Communications

Unified communications news, trends, analysis and practical advice

collision massive smash up at vega

CRM and contact center are on a collision course

CRM and contact center—two industries that have, for the most part, co-existed on the desktop of the contact center agent—are headed for a mashup.

videoconference 78480573

Almost there: Skype for Business inches forward

A convoluted user interface and crippled mobile features limit the conferencing tools' utility, but there's now enough to get started

DNA

Recombinant communications: The new 'genetics' of enterprise communications

The emerging API economy and 'as-a-service' industries hold promise to revolutionize the 'genetics' of enterprise communications.

1 working

Common security mistakes in collaboration tools

Collaboration tools have become all the rage, but has your IT department closed all security gaps.

20161013 avaya stadium

Clickbait and the Avaya feeding frenzy

Based on comments by unnamed sources, an article about Avaya weighing bankruptcy has triggered a waterfall of speculation. But there are two sides to every story.

Man in suit videoconferencing on tablet

Video pays off in the enterprise

As costs come down and the technology improves, video is finally spurring easy and effective collaboration. (Plus -- 5 tips for building video culture in your organization.)

Marc Andreessen

Dialpad appoints Marc Andreessen to its board

The man who famously suggested that “software is eating the world” joins a company that lives and breathes a software model.

unified communications as a service

The real unified communications

Communications may be unified, but not in the way the term suggests. Ask Salesforce or SAP.

cisco sign

Cisco and the circle of corporate life

Business history, including those of IBM and Lucent, has taught us many lessons. Scenarios seem to repeat and could impact Cisco.

adolphe bitard   telephone2

Dialpad offers communications within Salesforce Lightning

It's Dreamforce week, which means that Salesforce-related news is coming thick and fast.

global communications 000012686333

Unified Communications: Communications, yeah. Unified? That's questionable

The term unified communications might have been a prediction of where the market would trend, but we never quite got there and are farther away than ever today.

hipchat group video

HipChat beats Slack to the punch with group video calling

It just became easier for HipChat customers to get some face time with each other whenever they want it.

gearvr top 10 netflix

The Netflix Effect and the API Effect: Parallel paths to disruption?

Will the API Effect be as disruptive as the Netflix Effect and fundamentally change how enterprise organizations obtain and use communications applications?

090115 telephone

Can cloud finally kill the desk phone? Dialpad thinks so

20 years ago the hot predictions suggested the end of physical telephones. Is that prediction finally coming true?

linux chat

Microsoft launches new Skype for Linux and Chrome

Linux and Chromebook users now have new versions of Skype to play with. Microsoft launched an alpha version of a new client for Linux on Wednesday morning, in a push to get users of the open source operating system video calling and...

office news at wpc 2016 2

Skype for Business will translate meetings into 40 languages

Microsoft is bringing the dream of the Star Trek universal translator to businesses later this year with the launch of a new beta feature that offers live captioning of Skype for Business meeting broadcasts in 40 languages.

Cajun redux? Avaya’s focus on data networking misses the mark

Avaya needs to focus on what the majority of its customers care about: team and customer engagement solutions.

microsoft sharepoint logo

The future of SharePoint

In case you missed it, on May 4 Microsoft made it loud and clear it has resuscitated SharePoint On-Premises and there will be future versions -- even beyond SharePoint Server 2016.

announcing a free offer for skype meetings 1b

Microsoft gives businesses a free tool for online meetings

Microsoft is giving small businesses a new way to hold meetings online with the launch of a free Skype Meetings product that's aimed at providing professional communication tools for free.

microsoft sharepoint logo

SharePoint Server 2016: What's new for developers?

You’ve heard the expression "location, location, location," and this most definitely applies to SharePoint Server 2016. Developers need to know where to store their customizations so they are available for use from within SharePoint...

Load More