IT Leadership

IT leadership and management news, analysis, research, how-to, opinion, and video.

career success

3 steps to better IT career management

While every career involves a bit of luck and serendipity, they can and should be managed.

Free and cheap ways to learn about IT security

Free and cheap ways to learn about IT security

From recovering deleted files to setting up an intrusion detection system, these seven projects give you hands-on experience with an array of security tasks.

Why we love online calendars (and our bosses)

IT pilot fish gets an email one morning from his boss: Can we reschedule our biweekly half-hour one-on-one meeting. Sure, says fish, and makes the change in Outlook. What could go wrong with that?

globe

What happens to IT when global firms retreat

The IT organizations of underperforming globally integrated businesses face significant challenges.

butterfly with gears above flower transformation

5 myths about digital transformation

You've heard what digital transformation is. How about what it isn't? Experts bust through myths about digitizing business operations and explain why IT can't do it alone.

Going postal, IT style

It's the 1980s, and when this company's IT department needs to get a copy of customer data to diagnose problems, the obvious solition is floppy disks -- at least until their mailman gets involved.

trends data chart growing ladder cloud

Fastest growing tech skills and certifications in 2017: 30 and 30

Cash market value of these certified and noncertified tech skills have increased the most so far in 2017.

hiring touchscreen faces personnel people finger hand

IT staffing: When to retrain, when to hire fresh

Staffing new projects is no picnic these days -- skilled help is in short supply, but retraining takes time and money, and doesn’t always work. Here’s how to decide which path to take.

self checkout

Self-checkout: What shoppers want to do is rarely what they end up doing

One of the first things retail executives learn is that shopper surveys are horrible indicators of what shoppers will do in stores.

Old is the new New

This pilot fish's team is replacing the company's oldest PCs with newer models -- and, naturally, there's always one manager who insists he NEEDS a new machine.

martha bird

Meet ADP's 'business anthropologist,' putting human thought behind chatbots

Martha Bird's specialty is designing technologies that work for people, creating conversational user interfaces and chatbots that can serve different professional audiences across different geographies and different cultures.

customer care ts

The rules of engagement for customer-obsessed organizations

Today, customer engagement has shifted. Customers don’t just take what they get; they arrive with an expectation that a brand knows what they want before they even do.

'It's easier than Linux, so what's the problem?'

Sysadmin pilot fish is working for a big defense contractor, and when it comes to Unix and Linux, he's got decades of experience. Then, without warning, he gets a very, um, SPECIAL assignment.

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Is a coding boot camp right for you?

Coding boot camps are popping up everywhere as demand for programmers grows. But with high tuition costs and a lack of proven oversight, are they worth it? 

amazon boxes

Amazon successfully fights off pricebots

One big downside of the plethora of e-commerce shopping bots out there today is that they create the impression of a difference when there may not be one. If I may give my two cents’ worth, is a two-cent difference meaningful,...

checklist project

Who you gonna call?: Getting ready for the next cyber disaster

Today's cyber and terrorist threats are getting worse and more frequent, but you can limit the damage and lessen the likelihood of a successful attack. What are those who deal these issues everyday trying to tell us and how can we put...

Why we love HR (special job-offer edition)

It's job-hunting time for this IT pilot fish, and his first two interviews both look like they'll turn into job offers. But when one company calls back, it's not quite what fish is expecting.

How technology is transforming New Orleans

New Orleans may not be known as a tech hub, but it's slowly developing thanks to the current pace of technology.

So he's NOT your favorite memory of that job?

This IT pilot fish's seat is just on the other side of a cubicle partition from a co-worker who's really annoying -- and not just to fish.

sawyer and baxter 2

The ‘cobots’ are coming. Is your IT team ready?

These collaborative robots work alongside human employees, sending productivity sky-high. But IT teams must be ready to take on complex programming, deal with connectivity issues and get used to sharing workspace with 6-foot-tall...

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