Digital Transformation

Digital transformation news, trends, analysis and practical advice

Mobile networks cell tower

Why mobile operators need a digital makeover

Mobile operators are still using business support systems architected in the early 1990s. They need to become digital service providers delivering digital user experiences.

cisco says apple worlds most innovative mobile tech

Interview: Cisco says Apple ‘world’s most innovative’ mobile tech

Cisco SVP talks about the Apple/Cisco partnership and what it means in iOS 10

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Master Class: How to drive digital transformation in IT and throughout the organization (with podcast)

Listen and learn as VP of business technology Paul Friedman explains how Humana transformed itself into a digital-first, customer-centric organization. This free knowledge bundle includes an article, audio transcript and slide deck.

Airport

FairFly makes airfare tracking easy

It's a busy space, but given the money that is spent on air travel -- and the potential savings -- it's not surprising.

now apple ibm and the digital transformation of everything

Apple, IBM and the digital transformation of everything

The oldest mutual insurer of automobiles in the US bets on an Apple + IBM future

crm research scientist

IT career roadmap: Research scientist

Amanda Stent's interest in music has helped advance her career as a research scientist as much as her mathematics and computer science background has.

air new zealand airplane

Boxever and the promise of modern airline customer experiences

I've written extensively about how airlines can provide a better customer experience. Boxever believes it can enable this change to occur.

chrome for work

9 business-worthy Chrome for Work devices

When you think of the enterprise, you probably think Microsoft, Apple and even Samsung, but probably not Google Chrome. Well, that hasn't stopped Google from releasing a suite of Chrome for Work devices.

Adobe Photoshop CC 2016 2015.5

New Adobe Photoshop CC looks awesome

Adobe Systems retouches its software. Photoshop CC 2015.5 and other Creative Cloud parts get some exciting new stuff, for your media-fiddling enjoyment. In IT Blogwatch, bloggers turn that frown upside-down...

puerta de viru tallinn estonia

Country as a service: Estonia’s new model

The world has seen a massive leap in the number of people who offer their skills and knowledge for sale on the global marketplace irrespective of location and national borders. Estonia wants to offer them digital services.

f8 messenger platform

Bots are the new generation of apps

Bots are becoming one of the most fascinating technology trends of modern software applications. In some perspectives, Bots are starting to be considered a new generation of apps after websites and mobile apps. If Bots are the new...

signs arrow confused

6 ways to better align IT with the business

IT and business have struggled over the idea of alignment for decades, and not always successfully. Members of the staff of the MIT Center for Information Systems Research have come up with what they think is a better way for business...

Home Depot CIO Matt Carey

How Home Depot is building customer experience from the outside in

The retailer's growth strategy hinges on the success of what CEO Craig Menear calls "One Home Depot." Here's what making good on that strategy looks like from IT's point of view.

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Countries making the most impact on tech innovation

A report from the Information Technology and Innovation Foundation ranks nations based on the impact their economic and trade policies have on global innovation. Here’s a look at who came in first and last and a few in-between.

cw feb2016 customer mainart

Digital transformation designed for the customer

Part business process redesign, part agile development, the new re-engineering is endless — just like customer demands. Here's how smart companies are learning to please customers one at a time, all of the time.

unified communications as a service

How UCaaS will help enterprise employees collaborate

Unified communications services are gaining ground in the enterprise, but many businesses are only scratching the surface of what's possible with UC tools. Enter UCaaS.

computer world feb 2016 primary

Read CW’s February 2016 digital magazine!

In this edition: Why the new re-engineering is endless -- and all about the customer; how humanitarian groups are using big data to improve response efforts; the pros and cons of a career focused on open source and much more.

change management cio

Shift to digital business disrupts traditional IT

Ready for a change? IT pros should be prepared to rethink traditional IT roles and responsibilities this year.

mobile business

5 tech trends that will drive the next wave of mobile innovation in the enterprise

Innovation in the mobile space continues at a record pace and the enterprise is not the exception. In recent months, the industry has produced a series of technologies that will play an important role in the next successful generation...

lights light bulb idea

Secrets of disruptive CIOs: Investing in tomorrow has little to do with 'keeping the lights on'

“If all you do is keep the lights on, guess what, you’re not particularly valuable to your organization,” says Jim Houghton, CSC's Chief Technology Officer for the Americas Region. Listen to Houghton's CIO Perspectives keynote...

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