Turns out the correct button to click on was 'Send'

This pilot fish is certain he types in the right password for his online banking account -- but the bank software denies access, and locks the account for good measure.

"I tried to reset the password and they wanted my account number and Social Security number," says fish. "Typed that in and got the same screen back. It wouldn't advance to the next screen where I should be able to type in a new password.

"OK, maybe I got the username wrong. Tried the 'forgot username' and got back a message: 'There is no email associated with this account.' The following day I got an email saying that my statement was ready for viewing.

"So I finally called -- and promptly got shunted to voicemail. The line disconnected before I could leave a message.

"After four months of trying all of the above again and again, I finally wrote an email to the home office, itemizing the above and threatening to take my business elsewhere.

"I got a call back in 10 minutes and the whole thing was resolved in 15. Their 'reset password' and 'forgot username' links work correctly now too."

Send Sharky your true tale of IT life at sharky@computerworld.com. You'll score a sharp Shark shirt if I use it. Comment on today's tale at Sharky's Google+ community, and read thousands of great old tales in the Sharkives.

Get your daily dose of out-takes from the IT Theater of the Absurd delivered directly to your Inbox. Subscribe now to the Daily Shark Newsletter.

To express your thoughts on Computerworld content, visit Computerworld's Facebook page, LinkedIn page and Twitter stream.
Related:
Fix Windows 10 problems with these free Microsoft tools
Shop Tech Products at Amazon